ROLE OF COUNCIL

The role of the Council is to be responsible, ethical, transparent, and resourceful advocates of the City. We communicate with, seek input from, and provide a voice for residents and all stakeholders. We set policies and develop strategies that will ensure transparency and enable us to achieve our vision. 

The Council supports city staff by providing the resources, direction, and guidance that enables the City Manager to implement the operational and tactical aspects of our vision, goals, and strategies.

VISION STATEMENT

Richardson is recognized and studied for being a well-run, professionally managed, forward-looking city, and for our ability to create a clean, safe, vibrant, diverse and inclusive community in which residents and all stakeholders enjoy high-quality amenities, arts, and entertainment.

• Residents and visitors value our accessibility, the quality and variety of our city services, recreational opportunities, green spaces, housing, educational opportunities, retail choices, and transportation options.
  

• We have a thriving, diverse business community whose success is supported by a superior infrastructure, access to a talented, well-educated, and engaged workforce, a business-friendly environment, and easy access to the North Texas region.

GOALS

• To effectively, efficiently, and transparently manage city resources while maintaining and enhancing city services
• To have residents and all stakeholders choose Richardson as the best place to locate, contribute, and engage
• To have clear, effective, efficient, continuously improved, and consistently applied processes and policies that make it easy for residents, employees, and all stakeholders to interact with the City
• To have well-trained, engaged, and innovative employees who deliver an exceptional customer experience while working in a safe, inclusive, and equitable environment

STRATEGIES

• Attract, develop, and retain high-quality, innovative employees
• Document and continuously improve business processes
• Improve access, usability, and user experience with policies, processes, and procedures
• Promote an innovative approach to business processes
• Ensure systems are safe and secure
• Continue to explore unique opportunities to attract and retain residents and all stakeholders
• Promote economic development that benefits the whole city
• Promote avenues for public engagement and input
• Work to maintain a balance between responsible neighborhood integrity and the regulatory environment
• Leverage our regional leadership position to positively impact county, state, and federal issues
• Maintain a strong fund balance and bond rating
• Value, protect, and create a positive return on city, resident, and other stakeholder investments in the City
• Leverage county, state, and federal opportunities

TACTICS