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Our Mission:
“To provide the highest standard of professional communications service to citizens and public safety personnel and to help ensure the timely and accurate response to emergency and non-emergency incidents.” 


This exciting profession provides the personal gratification of helping others while enjoying a strong sense of accomplishment, including:

911 Communications Building
  • Processing requests for Police, Fire and Medical Services
  • Dispatching Public Safety Units
  • Preparing reports
  • Maintaining vital public safety documentation and files
Richardson Public Safety Sign 

 If you are in individual of integrity with a passion to be of service to others looking to be part of a Higher Caliber team 
check for on-line job postings now. 

Richardson is a Municipal Emergency Communications District. Our emergency Communication Center operates 24x7x365 and answers over 240,000 calls from citizens a year.  We capture essential information to successfully process requests for Police, Fire and Medical Service and dispatch responders within the city limits of Richardson.

Basic Job Requirements: 

  • High School Diploma or GED
  • Type 45 WPM
  • Able to work as part of a team
  • Multi-tasking & people skills essential 
  • Able to follow instructions, prioritize appropriately and make good decisions
  • Able to communicate effectively in English (verbally & written)
  • Hearing within normal range
  • Available to work any shift (weekends, days/nights, holidays)
Extensive Training Program on all positions in the Communications Center to include: 
  • TCOLE Telecommunication License
  • TCIC/NCIC Basic Certification
  • NAEMD Advanced Medical Priority Dispatch Certification
  • Basic CPR Certification

Salary & Benefits: 

  • Competitive Salary
  • Tuition Reimbursement
  • Language Proficiency Pay
  • TMRS Retirement Plan
  • Deferred Compensation
  • Medical & Dental Insurance
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Longevity
New Call Center in Communications 
Last updated: 6/6/2016 9:48:25 AM