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Expand/Contract Questions and Answers

Where and how do I register my pet?
A:

Pet registration can be accomplished five ways.

Bring that certificate and fee to:

  1. Animal Shelter
    City of Richardson
    1330 Columbia, Richardson, TX 75081
  2. Health Department
    City of Richardson
    411 W. Arapaho, Richardson, TX 75080
  3. Mail the certificate and fee to the
    Shelter with a self addressed stamped envelope. (Address at left)
  4. Contact the shelter and schedule an appointment to have one of the staff stop by your home.
    Call: 972-744-4480
    OR
  5. Register Online
    Click here
When is the shelter open?
A:
The shelter is staffed and open to the public from 8:00 a.m. until 7:00 p.m. Monday through Friday. On Saturdays, the lobby is open to visitors from 9:00 a.m. until 5:00 p.m. Sunday visitors are welcome between 1:00 - 5:00 p.m. Officers are on duty and available for service requests from 6:00 a.m. until 12:00 midnight seven days a week including Holidays.
How do I get in touch with the shelter?
A:
The main shelter phone number is 972-744-4480.
Are there any pet ordinances I need to know about?
A:
Yes. Please visit our Municipal Codes, and follow these instructions to find the right information.
Do a search for "Chapter 5 Animal" through the website's search engine. That should show you the ordinances relating to animals in the City of Richardson.
Do you keep track of lost and found animals?
A:
We have current information on both. Click here.
I'm having a problem with pest animals. Can I get a humane trap?
A:
The animal shelter (1330 Columbia) maintains an inventory of live capture humane box traps. These box traps are completely safe and are intended to confine and not injure the animal. Residents may reserve one of these box traps free of charge by contacting the shelter at 972-744-4480. These traps are useful for Feral Cats, Squirrels, Raccoons, Opossums, Armadillos, Rodents, etc.
Can I volunteer at the shelter?
A:
Of course. The time you will spend at the shelter is a valuable part of keeping our dogs and cats socialized, clean and happy. Your efforts will assist us in maintaining a positive atmosphere and exceptional adoptions. Click here to find a list of activities that you may be involved in. All of these activities will be supervised by full time shelter staff. Remember, this is a working shelter and you must listen and take your direction from the senior staff and manager.